RALEIGH, N.C. (WNCN) – Two men from the computer repair company Raleigh Geeks have been ordered to more than $10,000 in restitution and hundreds of thousands of dollars in civil penalties, Attorney General Roy Cooper announced today.
According to a complaint filed in May of 2014, Raleigh Geeks regularly accepted upfront payment for computer repairs without repairing the computers on time, if at all.
When customers complained to company staff, they were told work would be completed. When customers called to check on the status of the repairs or to ask for their money back, the calls often went unanswered. There were also instances of Raleigh Geeks returning different computers to customers while claiming they were the originals, according to the complaint.
A Wake County Superior Court judge ordered Monday that Timothy Staie and Mark White of Raleigh Geeks return any computers still missing, pay $10,425.53 in restitution to consumers and pay up to $445,000 in civil penalties related to deceptive and unfair business practices.
The judgment issued by the court also permanently bans Staie and White from operating a computer repair business in North Carolina.
Raleigh Geeks also operated as Caveman Computers, ProTech Computers, and Fuquay Computer Center, and had locations in Raleigh, Apex, Fuquay-Varina, and Garner.
The Consumer Protection Division received 69 complaints from consumers who lost hundreds of dollars each, as well as personal information and sometimes their computers.
Students lost schoolwork, families lost photos that held great sentimental value, and professionals were unable to continue working without access to information saved on their computers, according to the attorney general’s office.
Cooper’s office recovered 133 pieces of equipment and returned 37 to their rightful owners. Many computers are still missing or have not been claimed.
Raleigh Geeks customers who have not yet inquired about or claimed their computer can call the Consumer Protection Division at 1-877-5-NO-SCAM.
North Carolina consumers can call 1-877-5-NO-SCAM toll-free within state to check out a computer repair company or file a complaint against one. Consumers can also file a complaint online at http://www.ncdoj.gov.
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