RALEIGH, N.C. (WNCN) — An accidental fiber line cut caused widespread outages of cellular service for cellphone providers in central North Carolina for nearly seven hours Monday — and some problems for Time Warner Cable customers continued into Tuesday morning.
Customers were having problems making calls on the Verizon network starting just before 3 p.m., according to reports.
There were also problems with Time Warner Cable connectivity that continued even after Verizon reported their problems were repaired Monday night, officials with Time Warner Cable company said.
“Our repair efforts continue,” said Time Warner Cable spokesman Scott Pryzwansky around 11:30 p.m. Monday.
Verizon service was restored around 9:30 p.m., said Karen Schulz, a Verizon spokesperson.
Pryzwansky, confirmed the earlier problems and said, “Our fiber was damaged that serves customers in the area as well as a Verizon cell tower.”
He said the fiber was cut by “a third party” but didn’t have further details.
“In conjunction with our engineers, our vendors were able to identify and resolve the issue,” Schulz of Verizon said Monday night.
WNCN later learned a line was cut in a construction area in south Raleigh near Tryon Road and Wilmington Street. Officials added that the cut was not intentional.
The Moore County Sheriff’s Office issued an advisory at 4:14 p.m. that “Verizon cell phone service is down in all of central North Carolina.”
AT&T officials later said that some of their wireless voice customers might have experienced problems, which they attributed to the cut line.
At 5:15 p.m., Verizon issued a statement to WNCN that “A connectivity issue is causing a service interruption in Durham, Wake and Orange counties that is impacting voice service.”
Many in the area took to Twitter to express frustration, and Verizon was the top trend on Twitter in Raleigh.
There were early reports of Sprint network outages and a map shows Sprint outages in the area, but a Sprint company representative told WNCN they were having no problems with their network.
As of 3:30 p.m. Verizon highlighted the Raleigh, Durham and Cary areas on maps as being affected by some outages. The maps later showed the outage as growing across the entire region.
The Moore County advisory also said that Verizon customers could not make 911 calls and that the outage was affecting Moore County.
There were many reports on Twitter of users complaining that they can’t make calls. Some people reported that they could not receive calls either.
Verizon confirmed the problem was isolated to cell phone calls.