Flight attendant calls self ‘crazy’ before assaulting co-worker during flight, documents show

CHARLOTTE, N.C. (WBTV) – A flight attendant on board a Charlotte-bound flight reportedly attacked her co-workers and a U.S. Federal Air Marshal during an international flight.

According to an affidavit filed last week, the incident reportedly occurred on a flight between Charlotte and Frankfurt, Germany.

An Air Marshal says he was on board American Airlines flight 704 from Charlotte to Frankfurt on Nov. 23.

“Prior to the flight taking off, I was verbally notified by several flight attendants that flight attendant Joanne Snow was acting irrationally and in a manner that caused concern for the safety and security of the flight,” the marshal wrote in the affidavit.

Document say crew members told the marshal they had requested that Snow not work on the flight with them due to “her erratic behavior,” but she was not removed from her work status.

“Before we even departed Charlotte, Snow made several unsolicited comments to me that she was ‘crazy’ and a ‘train wreck’,” the marshal wrote.

He noted that he had worked with her several times and said her behavior on the flight was “exceptionally unusual.”

According to the documents, the lead flight attendant told the marshal Snow had physically assaulted her by slapping her in the face during the flight. She was “plainly upset and shaken by the events,” according to the marshal.

About 45 minutes later, the marshal said Snow “shoved me several times on my right shoulder and upper arm,” but he didn’t know why. She then went to the back of the plane and grabbed the collar of another Federal Air Marshal while saying “nonsensical things.”

Later, during the same flight, court documents say Snow was speaking with a third Federal Air Marshal about the two previous incidents when the first air marshal tried to calm her down.

“Snow became upset and stuck me with an open palm twice on the upper part of my right chest,” he wrote in the affidavit. “The force of this action moved me back. I weigh considerably more than Snow.”

Court documents say Snow’s behavior during the flight “disrupt[ed] the normal work flow of the rest of the flight attendants who were both intimidated by Snow’s actions and unable fully to perform their own duties as a result of [her] conduct.”

According to the affidavit, the flight, with the exact same American Airlines crew, was assigned to a return flight back to Charlotte. The air marshal said Snow appeared to be “mentally unstable” the entire flight.

When the flight landed in Charlotte, Snow reportedly became more agitated and upset than she had at any point in the previous two days.

She reportedly began yelling and screaming “the Air Marshals are gonna get me!” and attempted to bypass the passport control officer and get into the airport.

She was detained by the air marshal and placed in handcuffs. When she got into the interview room, she reportedly laid completely on her side. When the air marshal reached down to lift her back up, he says she kicked him five or six times on his legs.

Snow faces possible charges of Interference with Flight Crew Members and Attendants, and Assault on an Officer or Employee of the United States.

“We are aware of the incident, along with the subsequent criminal complaint, and take this matter very seriously,” American Airlines said in a statement Monday afternoon .”We are cooperating fully with federal law enforcement in their investigation, and are working directly with our employees. The safety and security of our customers and employees is always the top priority.”

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