RALEIGH, N.C. (WNCN) – The North Carolina Department of Insurance is going to examine Blue Cross and Blue Shield of North Carolina after the company has had problems with payments and enrollments.
The DOI said Insurance Commissioner Wayne Goodwin met with top BCBSNC executives this week to discuss the matter.
The department plans to examine how the company is complying with statutes and regulations and plans to issue a public report.
The department has received more than 1,000 complaints from customers since Jan. 4.
Blue Cross and Blue Shield has admitted it billed customers incorrectly and has vowed to fix the problems.
Last week, the Department of Insurance said it was swamped with complaints about Blue Cross and Blue Shield.
“I’m going to hold Blue Cross and Blue Shield of North Carolina accountable for fixing its problems and doing right by consumers,” Goodwin. “In the meantime, I have shifted additional staff members to the phones at the Department of Insurance to help people get the health care they need.”
Consumers in need of assistance from the N.C. Department of Insurance should call 855-408-1212 or visit www.ncdoi.com.
In a statement, Blue Cross and Blue Shield said, “We apologize for the frustration this has caused and will work with the department throughout its review. Though the majority of issues that many of our members have faced have been resolved, some work remains. We will continue working hard to address our customers’ concerns and deliver the level of service they expect.”