MORRISVILLE, N.C. (WNCN) – Raleigh Durham International Airport is changing the way its customers can park at the airport and in some instances it could mean rates increasing.
On April 4, rates will increase at the airport.
In May, a new online booking system will be introduced to allow customers to pay for parking.
RDU spokesman Andrew Sawyer said the goal is to make parking easier for their customers.
“We said, ‘look there’s got to be a better way. We need to improve this experience,’” he said.
Sawyer said with the new system you can make sure well in advanced of arriving at the airport, that you have a spot waiting for you.
Which customers say has been an issue in the past.
“Last summer, we went to Southern Europe and literally spent an hour in the parking lot. It’s insane,” said Kim Hesse.
Hesse said she flies in and out of RDU at least twice a month for business. She said she makes sure to give herself at least two hours extra time to find a spot.
However, Hesse said online booking for parking is just another step in an already busy process.
“I think it will be complicated. I think it will not be so much fun, but I still have to come regularly to the airport so I’ll adjust,” she said.
Sawyer said the airport is prepared for some confusion in the first few months of implication. That is why they are introducing the system gradually, but he said this new parking system will make it easier for people to fly out of RDU.
“We want it to work. We want our customers to understand it and appreciate it and use it for their benefit.”
Sawyer said the extra money collected at the gate will go towards improvements within the parking garages.