RALEIGH, N.C. (AP) – The chief operating officer of North Carolina’s largest health insurer has quit, months after about 25,000 customers couldn’t enroll, were charged incorrect amounts for insurance or couldn’t get cards to show they had coverage.
Media outlets reported that Blue Cross Blue Shield of North Carolina announced Alan Hughes’ resignation Tuesday. No reason was given.
The problems at the beginning of this year prompted an investigation by the state Department of Insurance as customers complained that, along with their problems, they could not reach anyone in Blue Cross customer service center.
The company has nearly 4 million customers in North Carolina.
Chief Financial Officer Gerald Petkau will be the firm’s new chief operating officer.
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