Executive at Blue Cross NC resigns after insurance problems

Blue Cross and Blue Shield

RALEIGH, N.C. (AP) – The chief operating officer of North Carolina’s largest health insurer has quit, months after about 25,000 customers couldn’t enroll, were charged incorrect amounts for insurance or couldn’t get cards to show they had coverage.

Media outlets reported that Blue Cross Blue Shield of North Carolina announced Alan Hughes’ resignation Tuesday. No reason was given.

Previous: Some issues resolved with Blue Cross Blue Shield of NC aren’t actually fixed, officials say

The problems at the beginning of this year prompted an investigation by the state Department of Insurance as customers complained that, along with their problems, they could not reach anyone in Blue Cross customer service center.

The company has nearly 4 million customers in North Carolina.

Chief Financial Officer Gerald Petkau will be the firm’s new chief operating officer.

Copyright 2016 The Associated Press. All rights reserved.

1 thought on “Executive at Blue Cross NC resigns after insurance problems

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s