MORRISVILLE, N.C. (WNCN) – RDU International said it is taking a step back with its plan to roll out an online parking reservation system.
Airport officials had plans to roll out a new online reservation system back in May. That new parking system, which was said to have discounted rates, was to be released just after regular parking rates increased at RDU.
But the implementation of that system has been met with delays.
“There is a communication issue between the software that provides our online reservations, which is working, but on the shelf,” said RDU spokesman Andrew Sawyer.
Sawyer said the airport is looking for a new company to help get the online system up and running.
“We are going to take a step back. We are going to reevaluate the program and move forward with confidence that we can provide this with another vendor to our customers,” Sawyer said.
This year, more than 2.3 million people used RDU parking from April 1 through November 1. That is an increase from the 1.1 million who used parking during the same period in 2015.
Travelers who CBS North Carolina spoke with wished the online parking program would be up and running during the holidays.
“It needs to be up. Especially this time of year. It’s booming here now. People going in and going out can save a lot of money,” said Northampton County resident Barry Williams.
The Ryan family is leaving their car at RDU during the holiday weekend and preparing to pay $14 a day to park.
“It’s too expensive, I think. We are not LaGuardia Or a New York. I know we are a busy airport, but not a big city airport,” said Bobbi Ryan.
The Ryan’s didn’t even know about the new customer-friendly online parking reservation system that RDU has in the works.
“I just wish I knew about the online whether it was up running or not. I haven’t seen much advertisement for it,” Ryan said.
Parking funds 42 percent of RDU’s operations, Sawyer said. RDU reevaluates parking prices every Spring.
For more information on RDU parking and rates, click here.