Duke Energy vendor breached, customer financial information likely compromised

GREENVILLE, S.C. (WSPA) – More than 370,000 Duke Energy customers may have had their financial information compromised.

The suspected breach happened through a vendor used to process payments at walk-in centers between 2008 and 2017. Customers using cash or check were affected, but those using credit cards were not, officials said. The compromised information includes names, addresses, Duke Energy account numbers, account balances and banking information.

About 300 customers were potentially impacted in the Triangle – that’s out of 5 million customers in Duke Energy Progress territory.

Global Express, a division of PayPal which processes those transactions has been taken offline, leaving customers scrambling to find a location to pay their bill. Paypal’s TIO network, which was breached, will notify affected customers.


“I went to the first location and right there on the door, they said they weren’t accepting payments for Duke Energy,” said Oscar Pantoja, a Duke Energy customer who lives in Spartanburg, South Carolina.

“So now, I came out here [Taylors] and they also tell me that their system is down.”

Duke Energy is asking customers to pay their bill online, through Western Union, over the phone using a credit or debit card or at some walk-in locations that used a different network and were therefor unaffected.

Other companies use the network and are potentially affected by the breach, but TIO declined to name them.

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